Housing Choices is committed to meeting all our accreditation, community housing regulation and legal requirements. Driven by our compliance, risk management and quality practices, we work to achieve high levels of assurance.

Further, our corporate policies are written to ensure we are effective, compliant with our obligations and working to protect residents. We aim to run a robust, resilient and agile organisation, to help us best achieve our affordable housing mission.


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At Housing Choices, we are committed to providing quality affordable housing services and an exceptional resident experience. We value your feedback – both compliments and complaints. When you tell us about your experiences with us it helps us understand what you need from our services and how we can improve them.

How do I send a compliment, complaint or feedback?

You can tell us your views:

  • by telephoning customer services on 1300 312 447
  • in person
  • by letter, or
  • by email to:



Housing Choices respects the privacy of all individuals. We are bound by the Privacy Act, the Australian Privacy Principles and the My Health Records Act 2012. We are committed to ensuring all directors and staff comply, at all times, with all obligations under the relevant legislation.

If you have questions or concerns about how we have handled your personal information, please contact us to make an enquiry or report a breach via

Make a complaint