Policies
Policies and resources, WA
Privacy
Housing Choices Australia is committed to protecting your privacy.
We will only ever collect personal information directly related to providing you with assistance and services.
Please also be assured that personal information (including documents containing personal information) will only be provided to a third-party with either your consent, or where we are required to by law.
Read the Privacy Policy herePolicies and Resources
Housing Choices Western Australia complies with all relevant legislative and regulatory requirements. To help you know what these requirements are and how they shape our working practices and processes, we have provided a range of policies below for your reference. Please feel free to talk with your Housing Officer about any of the policies.
Policies
- Code of Conduct
- Privacy Collection Statement: Customer
- Conflict of Interest Policy
- Managing Unreasonable Complaints or Complainant Conduct Policy
- Privacy Policy
- Whistleblower and Public Interest Disclosure Policy
- Tenant and Carer Engagement Policy (HCWA)
- Small Sparks Fund Policy (HCWA)
- Rent Setting Policy
- Rent Arrears Policy (HCWA)
- Inspections Policy (HCWA)
- Feedback, Complaints and Appeals Policy
- Ending a Tenancy Policy (HCWA)
- Eligibility, applications and allocations policy (HCWA)
- Eligibility – Income Asset Limits
- Asset Management Policy
- Property Modifications Policy
- Pet Policy (HCWA)
- Child Safety Policy
- Hardship Policy
- Diversity and Inclusion in our Services Policy
Resources
- WA Resident Handbook
- Eligibility – Income Asset Limits
- Opportunities Fund – Info Flier
- Opportunities Fund – Guidelines
- Major Modification Landlord Form 27
- Minor Modification Request Form 26
- Request to Affix Furniture Form 24
- Dealing with Damp Mould
- ACT flier and nomination form
- Get Involved Information Sheet
- Small Sparks Fund Guidelines