Policies, VIC

Housing Choices in Victoria complies with all relevant legislative and regulatory requirements. To help you know what these requirements are and how they shape our working practices and processes, we have provided a range of policies below for your reference. Please feel free to talk with your Housing Officer about any of the policies.


Appeals Policy
Code of Conduct
Collection Statement
Conflict of Interest Policy
Eligibility and Allocation Policy
Feedback and Complaints Policy
Financial Hardship and Temporary Absence Policy
Managing Unreasonable Complaints or Complainant Conduct Policy
National Housing Service Standards
Privacy Policy
Privacy Statement
Rent Setting Policy
Transitional Housing Management (THM) Policy
Whistleblower Policy


As representatives of our diverse residents, Housing Choices Victorian Resident Advisory Committee (VRAC) members play a key role in reviewing and providing feedback on our tenancy management and tenancy rights and participation policies. Importantly, the VRAC members assist Housing Choices in assessing how visible and accessible these policies are for all residents and interested applicants. VRAC meetings are held quarterly and a standing agenda item on policy updates is included.



Housing Choices Australia is committed to protecting your privacy.

We will only ever collect personal information directly related to providing you with assistance and services.

Please also be assured that personal information (including documents containing personal information) will only be provided to a third-party with either your consent, or where we are required to by law.

Read a Guide to Privacy here