- COVID Response
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- HCWA Customer Service Charter
- Get Involved with Housing Choices WA
- Tenant Programs
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- Maintenance & Repairs
- Online Maintenance Request Form
- Online Maintenance Feedback Form
- Water Consumption
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- Property Inspections
- Neighbour Nuisance & Anti-Social Behaviour
- Moving Properties
- Appeals, Complaints & Feedback
- Domestic and Family Violence
- Things You Must Tell Us During Your Tenancy
- Housing Choices WA’s Ending a Tenancy Policy
- Information for Carers
- Useful Contacts
- Confidentiality & Privacy
Get Involved with Housing Choices WA
Housing Choices WA encourages all tenants to have their say about what we do and how we deliver our services.
We have a range of programs and initiatives that tenants can get involved with to provide us with feedback and to connect with other tenants in their area. We are committed to making them accessible to everyone.
Tenant Focus Groups
You have the opportunity to give feedback to Housing Choices WA at meetings and consultation groups we hold in your area. These groups provide a way for you to share your ideas and give our staff feedback about our policies, procedures, strategy and service delivery.
Participate in surveys
Our Annual Tenant Survey is sent to each of our tenants and provides you with an opportunity to let us know what we are doing well and where you think we could strengthen our service delivery.
We may also ask you for feedback throughout the year on a range of topics.
Have your say in a way that suits you
If you prefer not to attend meetings or find it difficult to leave your home, you can still have your say and share your views with Housing Choices WA. You can give feedback to Housing Choices WA at any time by completing a Feedback Form, postal survey or by contacting Housing Choices WA by phone or email. Alternatively, click here to be directed to our Online Feedback and Complaints Form.
Advisory Committee of Tenants
What is the Housing Choices WA Advisory Committee of Tenants?
The Housing Choices WA Advisory Committee of Tenants (ACT) is a tenant-led group that meets every two months to discuss issues important to tenants and Housing Choices WA.
The ACT provides tenants and tenant carers with an avenue to have their say about what we do and how we deliver our services. The ACT also guides decision-making on how we communicate and engage with tenants and gives direct feedback to Housing Choices WA about our policies, procedures, strategy and service delivery. As part of the ACT you can:
- advise on how Housing Choices WA communicates with tenants
- share your ideas and generate solutions
- provide feedback on Housing Choices WA policies, procedures, strategy and service delivery
- assist in planning tenant projects and other opportunities for tenants to get involved
How was the ACT developed?
The ACT was developed by tenants!
Throughout 2019, we worked with a group of tenants to co-design the Terms of Reference and Code of Conduct for the Advisory Committee of Tenants. This means that tenants made joint decisions with staff on what the ACT would look like and how the committee would operate.
Why join the ACT?
Joining the ACT may help you to:
• have your voice and ideas heard
• develop new skills and confidence
• get involved in your community
• connect with and get to know other tenants
• make a difference to other tenants
Who can be a member?
Any Housing Choices WA tenant or lodge resident can apply to join the Housing Choices WA ACT. Carers of Housing Choices WA tenants can also apply.
Training and Support
Housing Choices WA is committed to providing the training and support that tenants need to feel comfortable and confident in their roles as tenant representatives. Each ACT member will receive consumer participation training and ongoing support from Housing Choices WA throughout their time on the committee.
Become an ACT member
A new advisory committee is elected each year by tenants. Tenants can nominate themselves for a number of roles on the ACT.
For more information about ACT positions, please click here.
Other ways to be involved
If you prefer not to attend meetings or be part of a formal group, you can still contribute to the work of the ACT.
If you have general issues or ideas that you would like the ACT to discuss, you can submit them for discussion by calling Housing Choices WA Tenant Consultation and Communications Officer Amy Kidner on 9430 0900 or 0429 858 127 or by emailing firstname.lastname@example.org.
You can also stay informed about what the ACT is doing by reading the quarterly tenant newsletter and continuing to visit the Housing Choices WA website.
More ACT information