Housing Choices Australia has a dedicated maintenance team to deal with all maintenance related requests. This section is staffed by people with residential building knowledge and experience. We work closely with a panel of contractors who help us to maintain our properties.
Every six to 12 months, we conduct property inspections to ensure that you are taking care of your home. This helps us maintain the quality and standard of your home and to meet the expectations of current and future tenants.
If something is damaged or broken in your home, you can call our Repairs and Maintenance Hotline on 1300 321 185 to get it repaired.
Alternatively, you can report a repair online by clicking the button below.
This phone number can also be used for after-hours emergency repairs. Our after-hours service will only respond to reports involving the failure or breakdown of an essential service that may affect your safety or security, for example the breakdown of your gas, electricity or water supply.
In the case where damage has been caused due to extreme weather, for example flood or storm damage, please contact the emergency services in your area.
When you are reporting a repair to us, try to give us as much detail as you can. Please provide clear details of the issue, stating the exact nature of the fault or problem. The more we know about the problem, the easier it will be for us to fix it quickly.
Please ensure you allow contractors to access your property to undertake any repairs, inspections or maintenance required for your property.
The time it will take to complete your repairs will depend on the type of repairs that are required.
Urgent repairs are those that affect safety or security. This can also include the failure of an essential service.
These repairs will be attended to within 24 hours of your request.
We aim to attend to priority repairs before they turn into a more significant problem. These repairs will be attended to within seven days of your request.
General repairs are repairs that are required to fix relatively minor damage, and that do not fit into the ‘urgent’ or ‘priority’ categories.
These repairs will be attended to within 14 days of request.
Please call the Housing Choices Australia Repairs and Maintenance Hotline on 1300 321 185 to report a repair.
There are some things you are responsible for, like replacing light bulbs, garden maintenance, pest control and general house cleaning.
We understand that over time there will be some deterioration due to the normal ageing process and use of the property. This deterioration is called ‘fair wear and tear’ and you won’t be charged for repairs and maintenance related to this.
You will be responsible for the payment of repairs if someone in your household has caused damage to the property. Damage to the premises that is the resident’s responsibility includes:
The following types of damage are typical of incidents where the resident may be responsible for repair costs:
No lock out service will be provided by Housing Choices Australia to residents after business hours. During this time, keys are the responsibility of residents; no staff member or external contractor will visit the property to deal with lost or missing keys. Any damage to the premises that arises from attempts to enter the building and/or duplication of keys, will be at the resident’s own cost and expense.
This means that, should you find yourself locked out of your home after hours (between the hours of 5pm and 9am), your options are as follows:
Housing Choices strongly advises that residents investigate alternative solutions to key management to prevent being locked out of your home, should keys be misplaced or lost.