Complaints and Feedback

At Housing Choices, we are committed to providing quality affordable housing services and exceptional resident experience. We value your feedback – both compliments and complaints. When you tell us about your experiences with us it helps us understand what you need from our services and how we can improve them.

View the Compliments, Complaints and Appeals brochure here

How do I send a compliment, complaint or feedback?

You can tell us your views:

  • by telephoning customer services on 1300 312 447
    in person
  • by letter, or
  • by email to:

Learn more about our Feedback and Complaints Policy.

Read the Appeals Policy here.

Read the Whistleblower Policy here.

Read the Managing Unreasonable Complaints or Complainant Conduct Policy here. 

Make a complaint