Customer Service

Housing Choices Australia is committed to providing the best quality services we can for our customers across all states in which we operate.

We understand that successful tenancies start from your first interaction with us and continue with the development of a positive relationship built on open communication, transparency and trust.

As part of our commitment to our customers we have in place our National Housing Service Standards. These Standards enable us to capture our ‘best practice’ and ensure we apply this level of service provision consistently across our operations.

From our customers’ perspective, the Standards are a guideline against which services can be measured including the service standards that you can expect to receive from Housing Choices Australia.

The Standards align with the National Regulatory System for Community Housing (NRSCH). The NRSCH is a regulatory body that oversees the way in which community housing providers operate and in particular the manner in which we deliver services to our customers. All Housing choices Australia entities have been registered as Tier 1 Providers and continue to comply will all Performance Indicators established.

We will continue to seek input from a range of Housing Choices Australia’s key stakeholders – our staff, residents and applicants as well as external parties including our support partners, peak organisations, state government departments and regulators. In this way we can continue to deliver services that meet the expectations of or customers.

We look forward to continuing to building our quality services and we will keep ur customers up to date on new initiatives as they arise. At Housing Choices Australia, we are committed to providing an excellent service to you.

View the Housing Choices Australia group – National Housing Service Standards document here