Western Australia

Welcome, residents of Housing Choices Western Australia.

If you would like to update your contact details, please get in touch with our Customer Services team.

How can we help?

My tenancy

Repairs & Modifications

Get involved

Policies

Neighbour Disputes

Complaints about HCA

Visit us at our Perth metro office!

Housing Choices Western Australia (HCWA) has relocated our Perth metro office to better support residents, partners and community services. Our team is based at:

Level 2, 6–8 Bennett Street, East Perth WA 6004

What this means for you

-Nothing about your tenancy or support will change

-Your Housing Officer or primary contact stays the same.

-Your services and support continue as usual.

-You can continue to reach us through the same contact channels.

Visiting us

Level 2, 6–8 Bennett Street, East Perth WA 6004

Contacting us

📞 Phone: 1300 312 447

✉️ Email: [email protected]

💬 SMS / WhatsApp: 0451 266 242

We look forward to welcoming you to our new East Perth office.
Read more

Getting in touch with Housing Choices Australia

Contacting Housing Choices Australia is faster, simpler, and more convenient. All our communication channels are now coming together in one central system, so you get the support you need without repeating your details.

Here’s what’s available:

– One easy-to-remember national phone number for all enquiries

– One central email inbox for faster, consistent responses

– Multiple ways to reach us: SMS, WhatsApp, and live chat feature coming soon

– All enquiries tracked in a single system for quicker resolution and improved service

Our contact details:

📞 Phone: 1300 312 447

✉️ Email: [email protected]

💬 SMS & WhatsApp: 0451 266 242

💻 Live Chat: housingchoices.org.au (coming soon)

Transition period:

Our old contact methods will remain active for a short time while we make the switch. Over time, the new details will replace our maintenance hotlines, local numbers, and emails.

We’re just a call, click, or message away – ready to help you with any enquiry!
Learn more

Home Stories

Western Australia Summer ’25

In this issue: 2025 End of Year Celebration Highlights; Our Perth Office is moving; We are making it easier to contact us!

Western Australia Spring ’25

In this issue: Make your payments more secure and win; Updates to our Rent Policy; Money Matters sessions round up

Western Australia Winter ’25

In this issue: Our national service model; 2025 Resident Art Showcase; Pat’s crochet for a cause

Western Australia Autumn '25

In this issue: 2024 Resident Survey Snapshot; Tenant Tails: Pet Competition Winners; Trish’s Creative Corner

Looking for housing?

Housing Choices is an entry point for people seeking to register for Public or Community Housing. If you would like further information about applying for housing through Housing Choices in Western Australia, please contact our office directly or go to the Department of Communities website.

WA Department of Communities