A simpler, faster way to contact Housing Choices Australia is almost here!
From Wednesday 25 February 2026, contacting Housing Choices Australia will be faster, simpler, and more convenient. All our communication channels are coming together in one central system, so you get the support you need without repeating your details.
Here’s what’s new:
– One easy-to-remember national phone number for all enquiries
– One central email inbox for faster, consistent responses
– Multiple ways to reach us: SMS, WhatsApp, and live chat feature coming soon
– All enquiries tracked in a single system for quicker resolution and improved service
Start using our new contact details from 25 February:
📞 Phone: 1300 312 447
✉️ Email: [email protected]
💬 SMS & WhatsApp: 0451 266 242
💻 Live Chat: housingchoices.org.au (coming soon)
To help you remember, you’ll also receive a fridge magnet and a flyer with these new contact details in the latest Home Stories, so look out for your copy in your mailbox!
Transition period:
Our old contact methods will remain active for a short time while we make the switch. Over time, the new details will replace our maintenance hotlines, local numbers, and emails.
From February, we’re just a call, click, or message away – ready to help you with any enquiry!
Learn more
