Quality and Compliance

National Regulatory System for Community Housing

The National Regulatory System for Community Housing (NRSCH) aims to ensure a well governed, well managed and viable community housing sector that meets the housing needs of tenants and provides assurance for government and investors.

Community housing providers are registered under one of three tiers of registration dependent on the scale and scope of the provider’s community housing activities

The tier of registration in turn determines the performance requirements and the intensity of regulatory engagement applicable to each provider.

Tier 1 providers face the highest level of performance requirements and regulatory engagement – reflecting the fact that Tier 1 providers are involved in activities that mean they manage a higher level of risk based on:

• The large scale of their operations
• The large scale of their ongoing development activities

Housing Choices Tasmania, Housing Choices Western Australia and Housing Choices South Australian operate under the NRSCH and have both continued to achieve Tier 1 Accreditation.

In Victoria, a separate Regulatory System (based on the NRSCH) regulates the community housing sector and Housing Choices Australia also continues to achieve the highest level of accreditation.

National Disability Insurance Scheme (NDIS) Quality and Safeguarding Commission Accreditation

Housing Choices Australia is a provider of Specialist Disability Accommodation (SDA) services in line with the NDIS Quality and Safeguarding Commission (‘The Commission’) practice standards.

In July 2020, we completed our certification audit for all registered HCA entities, receiving national accreditation from the Commission. Housing Choices Australia are proud to have completed the audit with no minor or major non-conformities identified, demonstrating the high quality service provision, dedication and commitment invested by our organisation.

Quality at Housing Choices

HCA Group actively embraces continuous improvement processes under the methodology of Plan, Do, Check, Act. Through this methodology we:

• Make informed decisions about our strategic plans and communicate them clearly to all stakeholders
• Educate and guide our staff through practices that enable consistent, high quality service delivery
• Commit to scheduled reviews of all processes, practices and outputs to ensure our high standard is maintained
• Promptly address opportunities that arise to keep our business practice agile.