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Corporate Policies

  • Child Safety Principles

    Child Safety Board Commitment and Oversight Statement

    Housing Choices is committed to embedding a child safe culture throughout our organisation. For all children who come in contact with our services, we will:

    • Provide a warm, welcoming and safe service
    • At all times act in the best interests of children and work proactively to help prevent child abuse and neglect in our communities
    • Appropriately address issues of potential or perceived child abuse and neglect in compliance with our policies and applicable laws

    Safe Environment

    We provide a safe environment to all residents and people including:

    • Young people and children
    • People with disabilities
    • Aboriginal and Torres Strait Islander peoples
    • People from culturally diverse backgrounds
    • The advocates and representatives of all the above

    Complaints about safety, abuse and neglect need to be managed by different systems. We will tell you which system and what to expect in these situations.

    Child Safety Policy - Under Review

  • Privacy Principles

    Our Commitment to Privacy

    Protecting your privacy is important to the Housing Choices Australia Group (HCA Group). The HCA Group is committed to managing the handling of personal information it collects in the provision of housing services in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and other applicable privacy and related laws. You can expect that personal information collected by all HCA Group entities will be handled in a manner that is consistent with our policies and in accordance with applicable laws.

    Guiding Principles
    The HCA Group aims to:

    Respect Rights

    Respect rights to privacy by only collecting information which is reasonably necessary and by being careful regarding how we use, disclose and store personal information

    Transparently and Securely Manage

    Transparently and securely manage all personal information in a manner that is consistent with our policies


    Educate our staff, volunteers, contractors and suppliers of their responsibilities in relation to personal information by investing in training and implementing practices, procedures and systems accordingly

    Continuously Improve

    Continuously improve by regularly reviewing this policy and any associated statements or procedures to consider new laws or technology or related changes to our operations and practices

    More Information

    If you have questions about how we handle your personal information our collection and privacy statements are below, you can also make an enquiry or report a breach to

    Privacy Policy

    Privacy Statement

    Collection Statement

  • Whistleblower Principles

    The HCA Group takes reports of serious wrongdoing extremely seriously. We are committed to supporting and protecting whistleblowers and acting on any reports quickly and fairly.

    We have other policies and procedures which govern receipt of complaints regarding our services and grievances from staff these should be used prior to engaging the Whistleblower process.

    Where the conduct to be reported may be criminal, The HCA Group fully supports and encourages prompt reporting to external parties such as the police, anti-corruption bodies or child safety regimes.

    External Whistleblowers

    Contractors, former employees, support partners or residents, are welcome to use the HCA whistleblower process. Whistleblowers can report anonymously, however this may impact our investigation options.

    The Whistleblower Protection Officer (WPO) will safeguard the interests of whistleblower making reports under this policy, and will ensure the integrity of the reporting mechanism. WPO responsibilities include:

    • Safeguard the interest of a whistleblower
    • Assess and protect the welfare of a whistleblower
    • Enable a safe and supportive work environment for internal whistleblowers
    • Respond to any concerns or reports of victimisation by a whistleblower

    You can see who HCA Group's WPOs are listed below:

    • The Executive Manager - Strategy, Legal and Governance
    • The Executive General Manager - People, Culture and Communications
    • General Manager - Housing Services South Australia

    In the event that the Reportable Conduct relates to all WPOs listed above, the Board Chair, is the alternative WPO.

    The WPOs may be contacted:

    • Via email at
    • In person
    • Via post to the attention of 'The Whisleblower Protection Officers' at Level 3, 350 Queen Street, Melbourne, Victoria, 3000

    The independent Whistleblowing Service reporting options are:

    • By visiting - the website is available 24/7
    • By phone on 1300 790 228 - available 9am-12am, Monday-Friday (excluding national public holidays)
      • If you are deaf or have a hearing or speech impairment, contact through the National Relay Service - and request Your Call's hotline 1300 790 228
      • If understanding or speaking English is difficult, contact through the Translating and Interpreting Service National (TIS National) on 131 450 and request Your Call's hotline 1300 790 228

    Whistleblower Policy