About my rent

This page contains some information which might help to answer any questions you have relating to your rent. For specific inquiries, please contact your Housing Officer directly or phone 1300 312 447.

My tenancy has been transferred to Housing Choices South Australia from Housing SA. Will my rent change?

For transferring tenants, Housing Choices South Australia will charge rent at the same rate of household income as Housing SA currently does. There is one difference. Public housing tenants are not eligible to receive Commonwealth Rent Assistance (CRA) because they pay rent to a government housing authority.

However, when a community housing provider manages the property tenants on a Centrelink income may be eligible to receive CRA. This means you receive an additional payment from Centrelink, which is then paid to HCSA as part of the weekly rent charge.

Your out of pocket rent costs will not increase. Our welcome pack included a CRA Fact Sheet.

Any new tenancies (in the transfer portfolio), after Saturday, 23 September 2017, will be managed in line with the Community Housing Core Operating policies.

How do I pay my rent?

Recent correspondence from Housing Choices SA explained how your rent will be paid, and depending on your circumstances, information to register for Commonwealth Rent Assistance.

Rent can be paid by the following methods:

  • For tenants on Centrelink – Centrepay
  • BPay
  • Direct Debit
  • Rent Card at the Post Office.

If you would like more information about the payment types, please contact your Housing Officer.

What happens if I do not pay my rent on time?

Affordable housing rents are based on what is known as the market rent. The market rent reflects what it would cost to rent the property through a private landlord. Affordable housing rates will be no more than 75 per cent of the market rent for a property.

  • Market rent is reviewed and adjusted (generally on an annual basis).

How and when to pay rent

If you are finding it hard to pay your rent and are worried about falling behind with your rent payments, you should contact your Housing Officer as soon as you can. We will help you to come to an agreement to pay off any money you owe at a reasonable rate. However, should you fail to keep this agreement, we are entitled to take action under the Residential Tenancies Act, which could ultimately lead to you losing your home.

I am in debt, where can I get help?

There are several services that can assist you. Financial counsellors provide information, supported advocacy to help people in financial difficulty. Their services are free, independent and confidential. Contact your Housing Officer, who can provide you with details of financial counselling in your local area.

What happens if I do not pay my rent on time?

If you are finding it hard to pay your rent and are worried about falling behind with your rent payments, you should contact your Housing Officer as soon as you can.

We will help you to come to an agreement to pay off any money that you owe at a reasonable rate. However, should you fail to keep to this agreement we are entitled to take legal action which could ultimately lead to you losing your home.

I am in debt. Where can I get help?

There are a number of services that can assist you. Financial counsellors provide information, support and advocacy to help people in financial difficulty. Their services are free, independent and confidential. Contact your Housing Officer, who can provide you with details of financial counselling in your local area.

What if my income changes?

It is your responsibility to notify Housing Choices South Australia of any change in your income and/or family circumstances within 14 days of the effect of that change. If you receive Centrelink payments, you will also need to advise Centrelink of any change in income and/or family circumstances so your payments and Commonwealth Rent Assistance payments are reviewed.