Vision and mission


All people affordably housed in neighbourhoods that support life opportunities.


To provide affordable homes across Australia, working with partners to create resilient and inclusive neighbourhoods.

Guiding principles

We put our customers first.
Our customers are central to everything we do. We listen and respond with open and honest communication and a flexible approach.

We work together.
We work collaboratively and in partnership to achieve our mission.

We trust and are trusted.
We keep promises, are accountable and are transparent in our actions.

We learn and adapt.
We aim to inform the policy environment, support our actions with evidence, encourage innovation and continually adapt to a changing environment.

Child Safety

Housing Choices is committed to embedding a Child Safe culture throughout our organisation.

For all children who come in contact with our services, we will:

  • provide a warm, welcoming and safe service;
  • at all times act in the best interests of children and work proactively to help prevent child abuse and neglect in our communities;
  • appropriately address issues of potential or perceived child abuse and neglect in compliance with our policies and applicable laws.

Acknowledgement Statement

In the spirit of reconciliation, Housing Choices acknowledges Aboriginal and Torres Strait Islander peoples as the traditional owners of this country and their connection to land, water and community. We pay our respect to them, their cultures and customs, and to elders both past and present.