Performance

Housing Choices has developed a best practice governance structure that oversees and guides business performance.

A combination of strategic and business planning, which is closely aligned to our vision and mission, focus the delivery of quality outcomes for our residents. Housing Choices has achieved significant success in building a reputation as a trusted viable organisation with the relationships, assets, diverse funding base and market reputation required to deliver secure, affordable housing to people in need.

Key Business Performance Indicators

National Resident Satisfaction

  • 2015: 86%
  • 2016: 87%
  • 2017: 85%

National Customer Service Satisfaction

  • 2015: 82%
  • 2016: 85%
  • 2017: 84%

National Maintenance Satisfaction

  • 2015: 79%
  • 2016: 84%
  • 2017: 83%

Operational Performance for year ended 30 June 2017

  • Revenue: $37,829,324
  • Expenditure: $30,875,408
  • Other Income: $1,758,811
  • EBITD: $8,712,727

Balance Sheet for year ended 30 June 2017

  • Total Assets: $646,515,524
  • Total Liabilities: $76,258,056
  • Total Equity: $570,257,468